The next day when we backed our Enclave vehicle out of the garage there was oil drops on the garage floor. Where it was not wiped off from oil change. I do not like that. Now I have to determine if it is oil from engine or oil that was not wiped off frame or spilled from oil change. All personnel was polite at dealership. We did not call back to let them know
Every time I go in there for service I feel like I'm not important or no one is enthusiastic about helping me. I had a warranty issue that I asked them to look at when I dropped the car off and when I picked it no one had looked at it so someone had to come look at it while I was waiting to leave. Then they referred me to the body shop. I just feel like no.ome wants to do anything there and it's easier to refer me to someone else when I have a problem. Everyone wants to stand around and chat instead of helping me when I walked in the service department. Bailey is the young lady who processed my appointment and she was nice and helpful but everyone else I interacted with could have been more willing to help; especially the older gentleman sitting at the service desk, I didn't catch his name, but I had a question after I dropped my car off and I stood in front of his desk for about 3 minutes and he did not look up from his computer or acknowledge me, Bailey happened to walk by and she assisted me.
The staff was good about scheduling an appointment for the near future. The drop-off process should be more efficient: the service items requested when the appointment was made should be entered into the computer system, so that the information need not be obtained again at the time of drop-off. The price of parts seems excessive, relative to the prices I was able to obtain elsewhere. I appreciated the calls from the staff to update me about the progress of service, and to discuss the price of fixes for the problems that were identified. I asked that my snow tires be put on the vehicle, but did not receive my regular tires back when I picked up the vehicle. I trust that those will be retrieved and returned to me, as they still have tread life on them.