I was called on a Wednesday to come in "because they were slow" to change of all 4 of my tires (previously ordered) and replacement of 1 rim also previously ordered. My original appointment was Friday at 9:15. I chose to take my vehicle in as after all "they were slow" and was told that "it usually only takes right at an hour" to change tires, rim, & balance. My 2 children & I sat there for 3.5 hours waiting for this service to be completed & on top of that, they told me that I had another bent rim. Communication was poor to say the least. When I asked for a convenient care car as to leave so my children didnt have to sit there, I was told that they could take me somewhere. This is not the first time something like this has happened. We have decided to not forgo futures services with Don Moore on 54 anymore due to prior incidents. The quality of service is not at all what it used to be!!!!!